Case Administrator

Essential Job Functions

• Manages assigned docket of cases, ensuring timely and accurate progress.
• Analyzes assigned cases for accuracy and completeness, anticipating and resolving issues.
• Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
• Ensures timely addressing of motions for the panel and monitoring of case-related reports.
• Analyzes, summarizes, and makes recommendations on administrative motions for Director’s decision.
• Advises panel on procedural matters and provides guidance on FINRA’s arbitration rules and procedures.
• Answers parties' pre and post award inquiries orally and in writing.
• Provides excellent customer service and responds to customer complaints.
• Attends hearings to observe arbitrators and ensure fairness of proceedings.
• Drafts and serves awards in a timely manner, handling all issues with limited assistance.
• Closes cases by award in a timely manner and ensures financial accuracy.
• Evaluates arbitrator performance.
• Maintains oversight of post-award litigation.
• Initiates disciplinary referrals as needed.

Other Responsibilities

• Involvement with special projects as required by management, including presentations/public speaking.

Education/Experience Requirements

• Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
• Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
• Excellent customer service, interpersonal, and written and verbal communication skills required.
• Highly organized, efficient in managing multiple tasks, effective in a team environment, and able to work under tight time constraints.
• Discretion and sound judgment due to the confidential nature of the work.
• Strong leadership skills required.