Carry Out

About the role

The Carside Server exceeds expectations by serving food and beverages to guests while accommodating their needs in a courteous and timely manner, following Applebee’s Basic Service Steps and Carside Service Standards. The role fosters a culture aligned with the TSFR Roadmap, including the Core Purpose, Vision, Mission, and Core Values.

Responsibilities

• Greets guests and interacts with every guest to create a friendly, upbeat work environment.
• Familiarizes guests with the menu and makes appropriate suggestions when requested.
• Takes guests' orders in person or via phone and inputs them correctly in the POS.
• Delivers food and beverages to guests either in their vehicle or in the dining room.
• Pre‑busses tables, re‑stocks and re‑sets the working area, and sweeps to keep it clean and comfortable.
• Collects payment from customers in a timely manner using the QR code or POS.
• Completes daily cleaning work tasks and maintains a clean and safe working environment.
• Anticipates guests' needs to facilitate an enjoyable experience.
• Checks all carside to‑go orders for accuracy, proper packaging, and labels.

Qualifications

• Excellent customer service skills with the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast‑paced environment while multitasking.
• Positive attitude toward teamwork and a strong work ethic with willingness to take initiative.
• Effective verbal communication with guests in person or over the phone.
• Flexibility to work a variable schedule, including evenings and weekends.
• Physical ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Physical and Mental Requirements

• Language Skills: Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Mathematical Skills: Ability to solve practical problems and handle concrete variables with limited standardization; interpret instructions in written, oral, diagram, or schedule form.
• Physical Demands: Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects, and reach with hands and arms; occasionally lift and/or move objects up to 30 pounds; requires close vision and the ability to adjust focus.
• Psychological Demands: Frequently required to work in a team environment, handle a fast‑paced setting, be flexible, accept change, and communicate effectively both verbally and in writing.
• Work Environment: May occasionally require travel in an automobile to other field locations, either alone or with a co‑worker.