Carry Out

About the Role

The Carside Server delivers food and beverages to guests while ensuring a courteous and timely experience, adhering to Applebee’s service standards. This role supports a positive work environment aligned with company values and operational goals.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat environment.
• Familiarize guests with the menu and provide appropriate suggestions when requested.
• Take guest orders in person or via phone and input them accurately into the POS system.
• Deliver food and beverages to guests in their vehicle or the dining room.
• Pre-bus tables, restock, and reset the working area to maintain cleanliness and comfort.
• Sweep and maintain a clean, safe working environment.
• Collect payment from customers promptly using QR codes or POS.
• Complete daily cleaning tasks.
• Anticipate guests' needs to enhance their experience.
• Verify accuracy and proper packaging/labels for all carside to-go orders.

Requirements

• Excellent customer service skills with the ability to exceed guest expectations.
• Ability to work efficiently in a fast-paced, multi-tasking environment.
• Positive attitude toward teamwork and a strong work ethic.
• Willingness to take initiative and communicate effectively with guests verbally or over the phone.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds.
• Legal age to serve alcohol.

Skills

• Ability to read and interpret documents (e.g., contracts, operating instructions, procedure manuals).
• Ability to write routine reports and correspondence.
• Effective verbal communication with customers and employees.
• Problem-solving skills for practical situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical and Mental Demands

• Frequent sitting, talking, hearing, walking, and use of hands to handle objects or operate equipment.
• Occasional lifting and/or moving of objects up to 30 pounds.
• Close vision and ability to adjust focus.
• Ability to work in a team environment and handle a fast-paced setting.
• Flexibility and willingness to accept change.
• Strong verbal and written communication skills.

Work Environment

Work is primarily performed in a restaurant setting. Occasional travel to other locations may be required, either alone or with a co-worker.