Carry Out

About the role

The Carside Server exceeds expectations by serving food and beverages to guests while accommodating their needs in a courteous and timely manner following Applebee’s Basic Service Steps and Carside Service Standards. The role fosters a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Responsibilities

• Greet guests and interact with every guest to create a friendly, upbeat work environment
• Familiarize guests with the menu and make appropriate suggestions when requested
• Take guests’ orders either in person or via phone and input them correctly in the POS
• Deliver food and beverages to guests either in their vehicle or in the dining room
• Pre-bus tables, re-stock and re-set the working area, and sweep to keep it clean and comfortable
• Collect payment from customers in a timely manner using the QR code or POS
• Complete daily cleaning tasks and maintain a clean and safe working environment
• Anticipate guests’ needs to facilitate an enjoyable experience
• Check all carside to-go orders for accuracy and proper packaging and labels

Requirements

• Excellent customer service skills and the ability to exceed guests’ expectations
• Ability to work efficiently in a fast-paced environment while multi-tasking
• Good attitude toward teamwork and a strong work ethic with a willingness to take initiative
• Ability to communicate with guests verbally in person or over the phone
• Flexibility to work a variable schedule, including evenings and weekends
• Ability to be mobile for a minimum of 4 hours, bend, stoop, and lift up to 20 pounds
• Be of legal age to serve alcohol

Physical and Mental Requirements

• Language Skills: Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands: Frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects, and reach with hands and arms. May occasionally lift and/or move objects up to 30 pounds. Specific vision abilities include close vision and the ability to adjust focus.
• Psychological Demands: Frequently required to work in a team environment, handle a fast-paced environment, and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.
• Work Environment: On occasion, travel in an automobile to other locations in the field either alone or accompanied by a co-worker.