Carrier Sales

About the role

The Carrier Sales/Freight Broker will be responsible for connecting shippers with carriers, managing customer relationships, and driving sales growth. Your contributions will be vital in ensuring timely and efficient transportation solutions.

Responsibilities

• Drive daily and weekly load count, revenue and margin goals for MWL
• Strategically match, negotiate, and book carriers with available freight
• Negotiate rates with carriers to maximize profits and develop long term solutions
• Verify all carriers go through the RMIS process to confirm they are qualified to haul for MWL
• Establish and maintain carrier relationships for future capacity opportunities
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
• Maintain carrier satisfaction and provide high quality service and work ethic while representing MWL
• Manage order entry and create orders for customers through systems, phone, and email as needed
• Follow customer SOPs during the booking and dispatching process
• Quickly and proactively resolve problems that arise while load is in transit
• Provide any required reporting to management
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention
• Maintain and Monitor service levels provided to MWL customers as required
• Promote brand awareness within current/existing carrier partners
• Follow Accessorial Approval Processes when requesting Accessorials
• Performs other special projects and task as assigned (Based on business need)

Requirements

• Bachelor’s degree in marketing, logistics, supply chain or related field preferred
• Minimum of 2 years demonstrated broker experience
• Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
• Working knowledge of McLeod preferred
• Excellent written and verbal skills with emphasis on professional phone and email etiquette
• Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally)
• Superior organizational skills with high attention to detail
• High customer service orientation
• Team player with proven ability to excel in a team-based environment
• Possess a sense of urgency, flexibility and assertiveness
• Ability to multi-task, plan/prioritize and execute in a timely manner
• Quick learner with ability to receive and give clear instructions
• Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively

Qualifications

• Strong initiative and can work independently
• Takes initiative to assess and improve operational efficiencies of normal work tasks
• Excellent time management and prioritizing skills
• Takes pride in work, exhibiting accuracy and attention to detail
• Solution-oriented mindset
• Ability to work in ever-changing, dynamic, fast paced environments
• Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development

Skills

• Strong initiative and can work independently
• Takes initiative to assess and improve operational efficiencies of normal work tasks
• Excellent time management and prioritizing skills
• Takes pride in work, exhibiting accuracy and attention to detail
• Solution-oriented mindset
• Ability to work in ever-changing, dynamic, fast paced environments
• Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development

Benefits

As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

Pay

Commensurate with experience

Schedule

In-office, 8:00am – 5:00 pm. A one-hour lunch between 11:00 am – 1:00pm as scheduled by department leadership to ensure ongoing coverage.