Carrier Performance Representative

About the role

We are seeking a Logistics Specialist who will contribute to the development of a world‑class logistics process, ensuring timely delivery of goods at the best cost. This role involves working on high‑level strategy and design, as well as implementation, to support our transportation network's carrier partners in delivering freight efficiently and effectively.

Responsibilities

• Identify and resolve performance score discrepancies within the transportation services network carrier base.
• Partner with teams to drive process improvements that enhance service, iterate technology, and foster carrier performance engagement and growth.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards to inform key business decisions across customer‑facing programs.
• Extract and manage data from numerous databases using tools such as Excel, QuickSight, Hubble, and SQL.

Essential Skills

• 1‑3 years of experience in dispute resolution, transportation, customer support, or operations within a B2B environment.
• Proficiency in entry‑level Excel, Microsoft Office, and basic computer skills.
• Effective communication skills with carriers and strong problem‑solving abilities.
• Experience in managing large data sets to drive performance and process improvements.
• Basic knowledge of SQL.

Qualifications

• High school diploma or equivalent (required).
• Preferred: 1+ years of experience in program management, logistics, operations, supply chain, transportation, or equivalent.
• Preferred: 1+ years of management experience.

Work Environment

This is an operationally focused, fully onsite position in Nashville, TN. No phone work is required. The role involves working with large data sets and utilizing SQL and other data‑management systems in a dynamic environment focused on continuous improvement, with opportunities for career growth based on business needs.

Pay

The pay range for this position is $23.00 per hour. Individual compensation will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)