Carrier Compliance Specialist

About the role

Primary responsibilities are carrier training, onboarding, management and compliance. Responsible to understand customers’ transportation requirements and deliver training to our external carriers in order to meet those requirements. Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Responsibilities

• Manage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base
• Onboard / initiate new carriers. Ensure they have received appropriate training and understand expectations
• Deliver training via online, classroom and webinars
• Assist in content development and creation of training materials
• Use transport data and analytics to identify root causes to carrier failures
• Facilitate communications between carriers and Penske’s IT and EDI teams where technology issues are identified as root causes to communication failures
• Understand customer requirements and manage carriers performance through a rating system
• Monitor carriers’ performance and successfully “coach” deficient carriers back to expected performance
• Work closely with Penske operations, customers and carriers
• Assist Operations with capacity and performance as require
• Other projects as assigned by the supervisor

Qualifications

• 1-3 years of transportation industry experience is preferred
• High School diploma or equivalent required, Bachelor’s Degree in Logistics, Transportation or related field preferred
• Prior experience in training is preferred
• Comfort presenting to audience online, or in-person
• Strong presentation skills
• Ability to analyze, monitor and report on performance data
• Ability to work under pressure and meet deadlines
• Ability to complete multiple, complex, tasks and assignments
• Outstanding oral and written communications skills are required
• Strong focus on people and ability to influence without authority
• Ability to conduct difficult conversation with carriers
• Proficient in the use of Microsoft Outlook, Word, Excel, Access, PowerPoint and Oracle Business Intelligence
• Regular, predictable, full attendance