Carrier Services Specialist

Carrier Services Specialist

Job Summary
BM2 Freight Services, Inc. is searching for a full-time Carrier Services Specialist to work at our Headquarters in Covington, KY. Our prospective Carrier Services Specialist will play a critical role in maintaining operational integrity by monitoring carrier performance, reviewing status changes and alerts, and ensuring all carriers meet compliance requirements. The ideal candidate thrives in a fast-paced, team-oriented environment and demonstrates strong communication, time management, and critical thinking skills.

Responsibilities

• Vet carriers using our onboarding platforms to confirm compliance
• Make decisions on the useability of a carrier if they do not meet our standard requirements
• Insurance policy validation
• Review of freight guard reports
• Review Watchdog reports
• Provide requested archived files when needed
• Effectively communicate and review requests from employees for insurance riders
• Ensure all carriers are being monitored
• Review all loads being transported on our surety bond and close out online with federal customs and border patrol
• Perform daily reviews of carriers that have status changes/carrier 411 and safer watch alerts
• Afters hours work is required on an "on call" basis
• Serve as backup for afterhours track and trace

Requirements

• 2+ years' experience working in the logistics industry
• Prior carrier vetting experience (preferred)
• Proficient written and verbal communication skills
• Excellent attention to detail, multi-tasking, and technological skills
• Works well in a fast-paced team setting
• Ability to work under pressure while maintaining a positive attitude and providing exemplary internal/external customer service
• Strong time management and ability to deliver on timely deadlines
• Strong critical thinking skills

Benefits

• Paid parking
• 8 AM - 5 PM weekly schedule
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity and paternity leave