Carrier Compliance Manager

About the role

Join a leading national third-party logistics (3PL) provider as a Carrier Compliance Manager, where you'll lead the team responsible for qualifying, onboarding, monitoring, and maintaining a safe, reliable carrier network. This role plays a critical part in protecting freight, preventing fraud, and ensuring carrier partners meet all regulatory, insurance, and operational requirements before moving customer shipments.

Responsibilities

• Lead, coach, and develop the carrier compliance team, setting clear goals and service levels
• Own the carrier vetting and onboarding process from first contact through approval
• Manage and optimize carrier vetting platforms such as Highway, including rule sets, alerts, and integrations with the transportation management system (TMS)
• Verify carrier authority, insurance, safety ratings, and identity through the FMCSA, Highway, and other data sources
• Monitor the active carrier network for changes in authority, insurance, safety scores, or ownership, and act quickly on red flags
• Verify carrier banking and remit-to changes to prevent payment fraud
• Manage carrier suspensions and deactivations when compliance or fraud concerns arise
• Investigate fraudulent activity such as stolen loads, cargo theft, double brokering, and identity theft
• Partner with law enforcement, private investigators, insurance providers, and internal operations, claims, and security teams to recover freight and build cases
• Write, maintain, and enforce carrier qualification policies and procedures
• Track and report compliance metrics such as onboarding volume, approval times, rejection reasons, and fraud attempts stopped
• Serve as the go-to expert for Freight Agents, carrier sales, and operations team members on carrier compliance questions
• Stay current on FMCSA rule changes, industry fraud trends, and best practices, and update processes to match
• Set the long-term strategy for the compliance team and department, planning for growth, staffing, tools, and process improvements
• Participate in special projects and handle all other assigned duties as required

Requirements

• High school diploma or equivalent; Bachelor's Degree in logistics, supply chain, business, or a related field preferred
• 3+ years of experience in logistics, freight brokerage, transportation, or adjacent industry
• Experience leading a team or owning a process end to end; 2+ years in a people leadership role preferred

Pay

Compensation: $90,000.00 - $110,000.00

Schedule

Work Model: Hybrid; Hours: 40.0 hours per week

Benefits

Eligible employees receive health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

About the company

This is an opportunity to join a well-established, financially stable national logistics organization with a strong reputation in the transportation industry. The company offers a collaborative culture, long employee tenure, continued growth opportunities, and a commitment to operational excellence. System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America, helping clients get work done more efficiently and economically without compromising quality.