Carrier Performance & Compliance Manager

About the role

This position reports to Senior Manager, Carrier Procurement. The Carrier Performance & Compliance Manager is responsible for standardizing, auditing, and enforcing carrier compliance across multiple 3PLs and carrier networks on behalf of the shipper.

Responsibilities

• Carrier Onboarding Standard Operating Procedures
  • Ensure all NFI/Customer requirements are outlined to carrier.
  • Update and define Standard Operating Procedures (SOPs) for compliance processes.
  • Outline EDI/API/Visibility requirements and all event reason codes provided to carriers as outlined by shipper expectations.
• Carrier Performance Measurement & KPI Management
  • Define, maintain, and govern carrier KPIs aligned to client SLAs and contracts.
  • Track and report performance across modes (OTP/OTD, tender acceptance, transit time variance, rate adherence, EDI & Visibility compliance).
  • Build and manage scorecards, dashboards, and executive-level reporting.
  • Identify performance trends, risks, and improvement opportunities.
• Carrier Relationship & Governance Management
  • Serve as primary escalation for performance-related carrier discussions.
  • Lead Carrier Business Reviews and performance reviews with carriers.
  • Enforce performance standards while maintaining collaborative carrier relationships.
  • Support escalation management for chronic underperformance or service failures.
• Continuous Improvement & Corrective Action
  • Develop corrective action plans (CAPs) with carriers to address service gaps.
  • Drive root cause analysis for service failures, cost overruns, and compliance issues.
  • Partner with carriers and internal teams to implement process improvements.
  • Track effectiveness of improvement initiatives and validate results.
• Critical Support Requirements
  • Ensuring performance outcomes influence carrier strategy decisions in RFPs.
  • Recommend system enhancements to improve performance visibility.
  • Leverage analytics to drive predictive performance management.

Qualifications

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field is required.
• 5+ years’ experience preferred working within a 4PL/LLP Model.
• Performance analytics and KPI tracking.
• 2+ years in a leadership role managing carrier sourcing or procurement teams. (This role has no direct reports today. As the team grows, this role will split into a separate Compliance Manager and Carrier Performance Manager with direct reports.)
• Training and development.
• Strong analytical skills and attention to detail.
• Proficient in using MS Office Applications (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively in a fast-paced environment.
• Excellent oral and written communication skills.
• Ability to interpret complex regulations and translate them into actionable procedures.

Pay

The base salary range for this position is $77,931.36 – $116,897.04. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Other benefit plan options