Carrier Account Coordinator
About the Role
The Carrier Account Coordinator is a specialized role that supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.
Responsibilities
- Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
- Ensure consistent operations by following established business processes.
- Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
- Answer incoming calls, audit load information, and enter load data when booking loads.
- Track and trace booked shipments, as needed.
Qualifications
- Bachelor’s degree preferred.
- Previous sales or 2+ years of customer service experience.
Skills
- Proficient in Microsoft Office Suite.
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong communication skills – persuasiveness, assertiveness, confidence, resiliency.
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution.
Additional Information
This is a non-exempt position under the Fair Labor Standards Act and is overtime eligible.
Onsite 5 days a week in Chicago, Illinois.
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader.