Cargo Claims Assistant

Position Summary

Role And Responsibilities

• Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.
• Maintains Risk Management information and procedures, including customer and vendor contact information.
• Processes Risk Management correspondence to appropriate involved parties as needed.
• Reports OS&D occurrences and freight exceptions in accordance with customer requirements.
• Administers the process of tracking, securing, and redelivering rejected freight.
• Affords assistance in determining salvage of refused freight and participates in salvage sales.
• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.
• Processes OSD related payments and logs financial information in occurrence records.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.