Container Cargo Claims Coordinator

GENERAL POSITION OVERVIEW

HMM is looking for a Legal Claims Coordinator to support our growing Claims Department. If you’re detail-oriented, organized, and interested in international logistics, this could be a great opportunity for you. In this role, you’ll manage cargo claims from start to finish—communicating with customers, collecting documentation, processing payments, and handling recovery efforts. You’ll work with a variety of partners including rail companies, truckers, stevedores, and terminals. Under general supervision, provides support for all bulk and container cargo claims.

Essential Job Functions/Duties

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Cookordination recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

Qualifications

• ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES
• Strong communication skills and a problem-solving mindset
• Excellent organizational and follow-up abilities
• Detail-oriented, especially when handling important claim documents
• Comfortable using Microsoft Word, Excel, and internal company systems
• PREFERRED: Bilingual in English and Korean

Education and Experience

• Experience handling claims (preferably in ocean shipping or property/casualty insurance)
• Bachelor’s degree in Business or a related field (preferred)
• 2+ years of experience in the shipping or logistics industry (preferred)