Cargo Claims Representative

About the role

Manages an inventory of claims to evaluate compensability/liability.
Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and may negotiate appropriate claim settlements/reserves within prescribed authority.
Attends arbitrations, mediations, depositions, or trials.
Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.

Responsibilities

• Manages an inventory of claims to evaluate compensability/liability.
• Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
• Determines and may negotiate appropriate claim settlements/reserves within prescribed authority.
• Attends arbitrations, mediations, depositions, or trials.
• Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.

Requirements

• Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Experience: Generally, a minimum of 6 months of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Qualifications

• Works within specific limits and authority on assignments of moderate technical complexity and coordination.
• Demonstrates functional analytical, negotiation, and problem-solving skills.
• Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
• Develops and maintains knowledge of industry laws and regulations.
• Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
• Strong interpersonal and communication skills with the ability to build relationships and handle negotiations.
• Prominent ability to handle confidential information with discretion.

Skills

• Claims Handling
• Insurance Policies
• Claims Settlements
• Legal Knowledge
• Problem Solving
• Communication Skills

Benefits

• Medical, Dental, and Vision Coverage
• Wellness Plans
• Parental Leave
• Adoption Assistance
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Stock Purchase Plan
• Commuter Benefits

Pay

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Schedule

This job is non-exempt in California and Washington. Employees are expected to be on-site four days a week (Tuesday-Thursday), with the flexibility to work one day remotely.