Carelon Account Executive III

About the role

The Carelon Account Executive III will serve as the primary client lead supporting Nevada’s 988 Crisis Call Response system, overseeing a complex, statewide behavioral health program that operates 24/7/365. This role partners closely with the state and community stakeholders to ensure seamless delivery of critical crisis services, including crisis call centers, mobile crisis dispatch, stabilization resources, and follow-up care. The position requires strong operational oversight, strategic account management, and the ability to navigate a highly collaborative ecosystem involving internal teams, external vendors, and public sector partners. Success in this role depends on deep knowledge of Nevada’s crisis system, data-driven performance management, and the ability to drive client satisfaction, retention, and program growth.

Responsibilities

• Responsible for achieving client retention by identifying client strategy and developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
• Foster collaboration with key stakeholders to develop account plans for each client and achieve shared goals.
• Identify and execute cross-sell / upsell opportunities to achieve gross margin, P&L and EBITDA targets.
• Understand and leverage data on account performance and provides input on the regional growth strategy each year.
• Takes a lead role in client meetings, upsells and RFPs / Rebids.
• Serves as a key client contact for independent resolution and innovation for client executive teams. Coaches Account Managers as needed.
• Lead and influence communications with C-suite leadership on company value proposition and alignment to client strategy.
• Manage client expectations and negotiates mutually beneficial contract terms and deliverables with client team.
• Champions change initiatives and tailors’ style to meet client expectations.

Requirements

• Requires a BA/BS and a minimum of 8 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.
• Strong understanding of Nevada’s crisis system and its state-level operations.
• Proven experience overseeing and navigating complex, multi-faceted programs.
• Proficiency in data analysis, reporting, and performance monitoring.
• Ability to effectively manage and coordinate across multiple entities, including call centers and external partners.
• Experience collaborating with cross-functional teams and stakeholders.
• Behavioral Health (BH) experience is strongly preferred.
• Demonstrated success in managing high-volume, fast-paced, and complex environments.
• Experience leading or supporting end-to-end RFP processes and rebids.
• Will travel approximately 20% of the time.

Preferred Skills, Capabilities, and Experiences

• MBA or related master’s degree preferred.
• Must reside in Nevada and serve as the primary point of contact for the state Department in support of a direct state contract.

Benefits

Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Pay

The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Schedule

Location: Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.