CareIQ Intake Specialist I

About Our Client

The organization operates in the risk management sector, providing solutions for workers' compensation, auto, health, and disability management. Established in 1987 and publicly traded since 1991, this company focuses on integrating technology and human capital to offer industry-leading services. With a workforce exceeding 3500 employees across the United States, the organization emphasizes core values such as Accountability, Commitment, Excellence, Integrity, and Teamwork.

About the Opportunity

The CareIQ Intake Specialist I role is responsible for managing ancillary healthcare referrals through administrative customer service. This position plays a critical role in ensuring that service orders are processed accurately and promptly to meet claimant and customer needs. The role requires handling inbound and outbound communications, data entry, and coordination to support claims management effectively.

Responsibilities

• Deliver telephonic customer service in a high-volume call center environment
• Accurately enter and review data
• Learn and operate proprietary corporate systems
• Enter electronic orders into coordination systems
• Update all case stakeholders regularly
• Transcribe correspondence and reports
• Apply problem-solving skills to avoid appointment scheduling delays
• Meet departmental production and quality standards
• Perform additional duties as assigned

Requirements

• High School diploma
• Experience in detail-oriented customer service
• Ability to manage multiple tasks and prioritize deadlines
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and proprietary systems
• Strong interpersonal, time management, and organizational skills
• Professional and courteous demeanor
• Capability to work independently and as part of a team

Pay

$15.61 - $23.82 per hour. Compensation varies based on location, experience, qualifications, and market conditions. Level placement during the hiring process may affect pay range.

Benefits

• Medical insurance (HDHP) with pharmacy
• Dental insurance
• Vision insurance
• 401(k) and ROTH 401(k)
• Long Term Disability
• Health Savings Account and Flexible Spending Account options
• Life, Accident, Critical Illness, and Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• Paid time off