Intake Specialist I

Responsibilities

• Place phone calls to new and existing Specialty Pharmacy patients
• Enroll patients into specialty services such as patient care management, copay assistance programs, and billing information
• Answer inbound calls from patients, prescribers, and other healthcare professionals
• Contact doctors to obtain necessary information
• Manage assigned workflow queues
• Accurately and thoroughly document information and prescription order setup
• Act in accordance with all applicable federal and state laws and ethical standards
• Support compliance program objectives
• Interact cooperatively and respectfully with other employees

Qualifications

• High school diploma or GED
• National CPhT and/or registration/licensure required per employee’s residing state’s requirements
• Two years pharmacy support experience or healthcare environment experience preferred
• Ability to work scheduled hours, shifts may vary based on department needs
• Hours of operation are 8am to 7pm Monday thru Thursday and 8am to 6pm on Friday
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees