Caregiver Manager

About the role

TheKey helps clients achieve successful long-term aging at home with comprehensive, concierge-based care. As part of our team, you’ll receive the training, resources, and support needed to deliver an exceptional care experience for clients and their families.

Responsibilities

• Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
• Provide supervision to caregivers, including coaching, counseling, and corrective action, ensuring they are fully prepared for assigned duties.
• Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure caregivers are matched appropriately with clients based on client needs, caregiver skills, experience, and availability.
• Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
• Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
• Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
• Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
• Support and facilitate ongoing training for caregivers to enhance their skills.
• Ensure caregivers are up to date in their licensing and compliance.
• Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources.
• Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
• Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
• Review caregiver payroll, including timekeeping, time off requests, and approve daily/weekly for payroll processing.
• Schedule client visits according to care plans and staff availability.
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of caregivers.
• Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines.
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
• Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
• Comply with all relevant health and safety regulations to maintain a secure workplace for all staff.
• On-call and after-hours support as needed.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in a related field or the equivalent experience.
• Two (2) years experience in health care, elder care, social work, or related industry.
• One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred.
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Computer proficiency and ability to document timely and accurate notes in the system.

Physical Requirements

• Ability to travel approximately up to 10% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday.
• Ability to use standard office equipment.

Pay

$54,000 - $82,000 plus monthly incentives.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance