Caregiver Manager

About the role

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is to improve more lives.

As Caregiver Manager, you will supervise and lead a team of caregivers by training, developing, and supporting them so they may thrive in their roles and provide quality care for our clients.

Responsibilities

• Collaborate with Talent Acquisition: discuss client needs and market insights.
• Engage new caregivers: prepare them for their first day prior to orientation.
• Clarify orientation requirements: coordinate with Talent Acquisition on new hire essentials.
• Conduct weekly orientation: facilitate sessions for incoming caregivers.
• Partner with Staffing: provide insights on client and caregiver requirements.
• Facilitate client introductions: accompany caregivers on their initial shift.
• Deliver ongoing training: provide individualized sessions, skills labs, and soft-skills development.
• Ensure compliance: work with Compliance to uphold regulations and address caregiver needs.
• Serve as contact point: address caregiver inquiries and concerns promptly.
• Conduct performance evaluations: offer regular feedback to support caregiver development.
• Assist HR: facilitate progressive discipline as necessary.
• Maintain records: keep accurate logs of caregiver communications and requests.
• Participate in meetings: engage in company meetings and training sessions.
• Adhere to policies: follow all company and regulatory guidelines.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.
• Proficient in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluent in English (spoken and written).
• 2-3 professional references.
• Valid driver’s license and auto insurance.

Preferred Qualifications

• Experience with a Point of Care software.
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Pay

$50,000 - $60,000 / year

Benefits

• Medical, Dental, Vision, and Prescription Insurance options.
• 3 weeks of Paid Time Off.
• 401k.
• 11 Paid Holidays.
• Health Savings Account.
• Employee Assistance Program.
• Leadership Development Program and career growth opportunities.
• Comprehensive in-person training – new hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.