Career Services Coach

About the Role

The Career Services Coach provides ongoing career development and employability coaching to active students, graduates, and alumni through classroom presentations, workshops, one-on-one coaching sessions, and professional assessments. This role collaborates with the Director of Career Services, Business Solutions Consultants, and other staff to assess student progress, conduct mock interviews, provide resume assistance, and offer job search guidance. The position also involves tracking unplaced graduates, documenting communications in CampusVue, and maintaining compliance with regulatory and accreditation agencies.

Responsibilities

• Conduct outbound communication to maintain ongoing contact between graduates and the team.
• Provide guidance to students and graduates while maintaining professional standards.
• Coordinate and conduct sessions on resume preparation, interview techniques, job search strategies, and professional development.
• Collect graduate employment qualifications to determine the appropriate employment assistance path.
• Offer one-on-one coaching sessions for students and graduates.
• Assist in proactive job search efforts by providing job leads, resources, and online application support.
• Conduct community and employer outreach to identify employment opportunities in students' chosen fields.
• Support team efforts in completing employment verification documents and accurate data entry.
• Maintain organized student records to ensure compliance with regulatory and accreditation agencies.
• Document all correspondence with students and graduates in CampusVue.
• Maintain strict confidentiality regarding school, student, and regulatory information.
• Participate in and plan student engagement activities.
• Assist with externship responsibilities as required.
• Participate in various school events as needed.
• Achieve proficiency with MS Office and other assigned duties.

Requirements

• Associate’s degree in Business, Human Resources, Communication, or a related field from an accredited institution, or comparable work experience.
• 1 year of work experience in recruiting, staffing, human resources, counseling, or business.
• Experience developing community connections.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent organizational, interpersonal, and communication skills.
• Strong commitment to customer service and public presentation skills.
• Demonstrated ability to collaborate with internal and external customers and teammates.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business, Communications, or a related field from an accredited institution.
• 1 year of experience in career or employability training.
• 1 year of experience in staffing or career placement.
• 1 year of call center experience.
• 1 year of interviewing experience.

Physical Demands

The role occasionally requires standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, hearing, and lifting up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment is typically indoors and not exposed to weather conditions. The noise level is usually moderate.