Career Center Manager

About the role

The Career Center Manager at Eckerd is responsible for leading and overseeing the Career Center Operator activities, ensuring they align with contract requirements, approved budgets, and Eckerd policies. They supervise assigned Eckerd staff and work closely with various partners to ensure seamless operations.

Responsibilities

• Lead day-to-day Career Center Operator activities in alignment with contract requirements, approved budgets, funder expectations, and Eckerd policies.
• Supervise, support, and provide direction to assigned Eckerd staff, including Career Center Operations Coordinators and other assigned team members.
• Schedule and deploy assigned Eckerd staff appropriately across various centers and locations based on service needs and approved staffing plans.
• Maintain and monitor contract deliverables, service expectations, performance indicators, and reporting requirements to support meeting or exceeding contractual performance goals.
• Aid in the development of program budgets, budget narratives, staffing plans, and related financial information needed to support contract operations.
• Manage assigned program operations within the approved budget and notify Eckerd leadership of potential budget concerns, staffing impacts, or resource needs.
• Monitor operational costs, including staffing, mileage, supplies, meeting expenses, and other contract-related costs.
• Build and maintain effective working relationships with funder staff, required WIOA partners, co-located partners, community-based organizations, education partners, employers, training providers, and other system partners.
• Create, implement, and maintain MOUs, MOAs, partner working agreements, and related partner commitments.
• Facilitate partner meetings, Center Managers Meetings, Coffee Connections, co-located partner meetings, required partner trainings, and other approved convenings.
• Support the interpretation and communication of applicable federal legislation, state guidance, funder procedures, policy updates, and operational expectations relevant to Career Center Operator activities.
• Prepare and submit monthly and quarterly reports in the format and cadence required by the funder and Eckerd leadership.
• Support communication of applicable policies, laws, directives, and operational updates, including WIOA/TEGL guidance, OSHA, ADA, CDC, Equal Opportunity expectations, safety requirements, confidentiality, and customer service standards.
• Complete Eckerd’s monthly internal scorecard and submit it to the Quality Department for review of contract performance, deliverables, trends, barriers, and follow-up needs.

Requirements

• Bachelor’s Degree (social services, counseling, business), from an accredited College or University required.
• 3+ years relevant work experience required.
• Past experience working with the targeted population required.
• Must be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Travel between assigned Career Center locations, affiliate sites, mobile services, community access points, partner locations, or meetings as needed.
• Regional travel up to 50% of the time.
• Must have appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

Qualifications

• Must have a Bachelor’s Degree (social services, counseling, business) from an accredited College or University.
• At least 3 years of relevant work experience.
• Experience working with the targeted population.
• Valid driver’s license and ability to meet Eckerd’s auto insurance requirements.
• Ability to travel up to 50% of the time.
• Pass a drug screen in compliance with Eckerd’s Substance Abuse and Drug-Free Workplace policy.

Skills

• Strong leadership and supervisory skills.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of WIOA and related federal and state regulations.
• Ability to manage multiple tasks and projects simultaneously.
• Strong organizational and project management skills.

Benefits

• Low-Cost Medical, Dental, and Vision Insurance.
• 19 Paid Time Off the first year.
• Paid holidays.
• Retailer savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group Term Life and AD&D Insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) Eligible.
• Employer PTO Exchange.

Pay

$86,000 - $88,470

Schedule

Rotating schedule with flexibility to work rotating Saturdays based on operational needs.

Contact Us

If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal. For more information, visit: https://www.dol.gov/agencies/ofccp/posters.

Equal Opportunity

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal. For more information, visit: https://www.dol.gov/agencies/ofccp/posters.