Workforce Center Manager

About the role

The Oklahoma Employment Security Commission (OESC) seeks a Workforce Center Manager to oversee and lead the operations of the Workforce Centers, ensuring compliance with applicable laws and regulations. The role involves managing professional, paraprofessional, and veteran employment representatives, as well as other office staff.

Responsibilities

• Monitor workforce centers' performance of re-employment and unemployment insurance (UI) and customer service procedures and functions.
• Ensure the optimal delivery of multiple program services provided at the centers within business hours, including prioritizing services for disabled veterans, veterans, and other special needs applicant groups.
• Fulfill supervisory functions including staff duty assignments, office function coordination, work schedules, work attendance, support of timesheets, staff training, facilitation of staff development and retention, staff performance evaluation management, and personnel functions of recruitment and interviews.
• Utilize excellent customer-service skills to ensure optimal results for the many activities required of the workforce center.
• Coordinate with other agency work units, plan and conduct center team meetings, plan and develop collaborative agency and employer relationships, and act as the community liaison for the communities in the Workforce Center area(s).
• Identify strategic business partners and develop relationships with these entities to increase employment opportunities for each center's program participants.
• Support quality assurance and perform quality control for the various activities performed in the centers with safety/security protocols in place.
• Ensure direct reemployment services to UI claimants are provided through the Reemployment Services Eligibility Assessment and Eligibility Review Interview Programs as well as other available employability services.
• Market agency services to businesses and community organizations.
• Seek to provide support to staff, UI claimants, and employers when interpreting the UI benefit provisions of Oklahoma and other-state UI laws.
• On-site attendance is an essential function of the position, requiring direct interaction with staff, clients, and on-site office resources.

Requirements

• A master’s degree and one year of professional supervisory, managerial, administrative experience;
• Or a bachelor’s degree and two years of professional supervisory, managerial, administrative experience;
• Or an equivalent combination of education and experience.

Qualifications

• Knowledge of spelling, punctuation, and business English; business mathematics; modern office methods and procedures; employment practices and problems; current economic and social trends and problems; community and social service providers; the principles of interviewing; social assistance requirements; veterans preference requirements; one-stop workforce initiatives; the U.S. Department of Labor one-stop workforce initiative as it pertains to the collaboration of numerous partners providing employment supportive core services to enhance Oklahoma’s workforce; laws, rules, policies and regulations of public employment service, unemployment compensation, job training, and social services programs; occupations and industries; basic psychology and human relations.
• Skill and Competencies – excellent verbal and written communication skills; ability to maintain effective working relationships with others; work alone; deal effectively and courteously with people, especially with subordinates; multi-task; exercise good management in evaluating case management situations; make decisions; anticipate, identify and resolve problems; handle confidential work; evaluate situations and choose an appropriate course of action in accordance with appropriate law and agency policy; present ideas and facts effectively and accurately; interpret applicable state and federal laws and regulations; follow oral or written instructions.

Skills

• Computer Skills – proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Physical Demands/Work Environment – work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. Regular periods of sitting or standing and daily use of computer and phone are required. Occasional use of office machinery in accordance with safety and security protocols is necessary.