Manager of Career Center

Position Summary

The Manager of Career Center reports to the Director of Career Centers and is responsible for overseeing the performance and service delivery of an assigned workforce development Career Center. This role supervises a team implementing State of California WIOA-funded public assistance and workforce development services.

About the Role

This role involves managing, coordinating, and overseeing workforce development team members, ensuring programmatic performance, compliance, and continuous improvement of customer satisfaction. The position requires communication and collaboration with various stakeholders including internal programmatic services, governmental agencies, community partners, and business partners.

Essential Functions

• Manage, coordinate, and oversee workforce development team members in person and virtually utilizing various communications systems and portals.
• Manage and implement staff hiring, onboarding, training, engagement, performance reviews, and corrective actions in collaboration with People & Culture and the Director of Career Centers.
• Continuously assess team dynamics, structure, and skills to develop optimal service delivery.
• Provide a detailed implementation plan to achieve successful performance outcomes.
• Ensure team surpasses set targets for enrollments, client plans, training, supportive services, meaningful placements, and client satisfaction.
• Analyze and evaluate data trends as they relate to achieving and exceeding assigned performance standards.
• Enhance systems and structures to continuously measure and improve program performance, efficiency, and quality.
• Collaborate with operations and interdepartmental teams to ensure compliance, optimal client experience, and integrity of program delivery.
• Provide staff technical and programmatic training on CalJobs, Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment, and Opportunity Act, and other federal, state, and local programs.
• Manage career center risks, while prioritizing and safeguarding the best interests and assets of the organization, its reputation, and its integrity.
• Maintain accountability for SDWP programs implementation through the Career Center, including asset controls, policies, procedures, regulations, and legislation.
• Manage and monitor performance within budget, ensuring all spending goals are met appropriately.
• Support and coordinate communications for client training, technical assistance, job fairs, and partnership meetings.
• Implement collaborative and partnership services to integrate a shared service delivery model.
• Work with funded subrecipients to support the development of client-centric career training and placement opportunities.
• Strive for service excellence.

Job Requirements

• Bachelor’s degree in office administration, business administration, or related field.
• Three to five (3-5) years’ management experience.
• Three to five (3-5) years’ supporting public assistance case management program implementation.
• Knowledge of WIOA, workforce development, and/or career center services.
• Knowledge of CalJOBS, or similar institutional CRM systems.
• Ability to work independently and as a member of various teams.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Excellent verbal and written communication skills with advanced interpersonal skills.
• Ability to work effectively with a diversity of individuals at all organizational levels.
• Demonstrated ability to plan, organize projects, and make sound and timely decisions.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint.

Values

• Compassion.
• Collaboration.
• Opportunity.

Compensation

The compensation for this position ranges from $88,386-$120,808. In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at San Diego Workforce Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer.