Career Advisor 1

Responsibilities

• Provides comprehensive career assessments (including professional-level customers and individuals with substantial barriers to employment) to determine occupational interests and aptitude.
• Identifies training and development needs, current vocational skills, employment history, interests, and abilities to assist job seekers in understanding career options based on long-term goals.
• Influences and empowers job seekers and program participants to find employment.
• Recommends workforce programs and services at the local, state, and federal levels that customers are eligible for.
• Conducts intake processes and completes program eligibility for grant-funded programs.
• Guides job seekers through career development and exploration using workforce tools such as aptitude assessments, interviewing techniques, resume writing, and career planning services.
• Provides relevant labor market information, including opportunities, qualifications, and expected pay in various industries, to help customers develop actionable career goals.
• Educates participants on job search skills and industry trends to prepare them for employment.
• Assists job seekers with resume development, mock interviews, and job search strategies.
• Provides information on training opportunities, educational vendors, financial aid, and scholarships.
• Refers participants to training opportunities (occupational skills training, work-based training, apprenticeships) for employability and professional development.
• Prepares and submits Individual Training Account (ITA), work-based training requests, and supportive service requests in a timely manner.
• Evaluates customer needs and provides referrals to internal or external support services to overcome challenges.
• Maintains continuous contact with customers to provide career services, case management, advising, and progress monitoring.
• Develops constructive relationships with internal teams, the public, and external partners.
• Partners with business solutions units to identify employment opportunities for participants.
• Proactively screens and refers participants to job opportunities they qualify for, focusing on training-related development.
• Seeks ways to improve workforce services to meet labor market needs.
• Manages customer information and enters required data into management information systems.
• Ensures case files meet or exceed local, state, and federal quality assurance requirements.
• Performs other duties as assigned.

Skills

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, case management, and career counseling.
• Proficiency in word processing, spreadsheets, and computer skills.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers and adapt to unique communication styles.
• Ability to handle stressful or challenging situations effectively.