CareConnect Coordinator

Your Impact

The CareConnect Coordinator is a critical operational role within the WellBe urgent care program, functioning as the primary "air traffic controller" for field logistics. Serving as the central hub for dispatch communications, this position is responsible for triaging incoming requests and strategically scheduling in-home visits for CareConnect RNs across a multi-state region. The ideal candidate will demonstrate exceptional logistical reasoning, geographic proficiency, and the technical aptitude to seamlessly navigate multiple scheduling systems, ensuring optimal deployment of clinical resources.

Job Description

Compensation: $17-$30 per hour

What To Expect

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care™.
• Serves as the central "air traffic controller" and communication hub for all urgent care dispatch requests within a designated multi-state region.
• Maintains continuous, clear, and effective communication with multiple Urgent Care Clinicians in the field, as well as triage providers and clinical leadership.
• Navigates seamlessly across multiple software platforms simultaneously, including Electronic Health Records (EHR), dispatch/scheduling software, and communication tools.
• Prioritizes urgent patient needs and appropriately escalates logistical or clinical concerns to the CareConnect Director.
• Provides positive customer service and treats all internal and external customers with respect.
• Other tasks needed to accomplish the team’s objectives/goals.

Job Requirements

• Educational/Experience Requirements: Bachelor's degree preferred. High school graduate or GED required. 2+ years of experience working for a healthcare practice or hospital preferred.
• Required Skills And Abilities: Very strong verbal, written, presentation, and interpersonal communication skills required. Prior experience navigating multiple systems and complex scheduling platforms is highly preferred. Previous experience in medical dispatch, logistics, or high-volume care coordination is strongly preferred. Strong geographic understanding and spatial reasoning skills to effectively route clinicians across multiple states. High level of professionalism and strong critical thinking skills. Ability to remain calm, focused, and organized in a fast-paced, high-pressure environment. Demonstrated role proficiency with Microsoft 365 software suite, Microsoft Teams, Electronic Health Records, Scheduling Software and Ring Central applications. Role model in courageous teamwork, integrity, ethics, and productivity.
• Travel requirements: 100% remote role with no travel requirements.
• Work Conditions: Ability to sit and/or stand for extended periods. Fine motor skills, and visual acuity.