Care4Kids Client Services Representative

About the role

Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life.

Requirements

• Competitive Pay—$20/hour plus great benefits.
• Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.
• Mission-Driven Work—Help families connect to childcare services and build stability.

What You’ll Do

• Take incoming calls from CT families seeking assistance to pay their childcare expenses.
• Help childcare providers with eligibility and invoice questions relating to the Care4Kids program.
• Serve employers in ensuring their staff can benefit from Care4Kids childcare subsidies.

A Day In the Life

Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phone. Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines. Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support. Balance empathy with efficient problem-solving in a high-volume contact center setting. If you love variety and purpose, you’ll thrive here.

Schedule & Environment

• 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break).
• 9:00 a.m.–6:00 p.m. every third Thursday of the month.
• Full-time position Hybrid schedule after training (4 days remote, 1 day in office).

Training Schedule

• Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break).

Perks & Benefits

• $20.00 per hour base pay.
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass language proficiency assessment will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year—you begin accruing immediately.
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace.

Who This Role Is Great For

• People with strong customer service or contact center experience who enjoy helping families by phone.
• Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines.
• Customer service professionals who enjoy helping others problem-solve.
• (Bilingual preferred)

Minimum Qualifications

• High School Diploma Or GED.
• Relevant Experience.

Application Deadline

August 22, 2026.