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Jobs · OTHR · Washington

Care Service Representative

Classic Collision · Kirkland, WA · 2 days ago
OTHR$20–$23/hrFull-time

Primary Objectives/Job Summary

The Care Center is an extension of the Classic Collision Operations team and supports both internal and external customers. The Care Center representative is responsible for answering customer's and insurer's inquiries via phone, SMS, and Chat Service.

Essential Responsibilities

  • Collaborate with shops to schedule potential clients at their earliest available calendar appointment.
  • Work Classic Collision repair center hours in their home market, including rotating Saturdays.
  • Lead by example through punctuality, professionalism, and support.
  • Dispatch and schedule appointments accurately using CCC One.
  • Be proficient in Microsoft Teams, Microsoft Outlook, and 8x8.
  • Answer questions via 8x8 related to status updates for vehicles.
  • Escalate requests/questions as needed.
  • Use Care Center resources to properly complete job duties.
  • Partner with your shops, DRPs, and their workflows.
  • Partner with Regional Office Managers and Regional Managers.
  • Partner with General Managers.

Behaviors/Competencies

  • Integrity: Ensure adherence to Company Policy, Procedures, and Values. Display respect and accountability at every level and every interaction.
  • Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation: Develop and display innovative approaches and ideas to our business.
  • Teamwork: Help contribute to building a positive team spirit. Support everyone's efforts to succeed.

Education and/or Experience

  • General competency using Windows operating system.
  • Customer service background is a must.
  • Professional phone presence both inbound/outbound calling.
  • Call Center background a plus.
  • Understanding of the Collision industry is a huge plus.

Language Skills

  • Able to read and write effectively in English.
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Able to read and write effectively in Spanish is a huge plus.

Other Skills and Abilities

  • Mastery of Microsoft teams is required.
  • Intermediate Computer Skills.
  • Intermediate Microsoft Excel Skills.
  • Intermediate Microsoft Office and Outlook skills.
  • Experience with CCC1 is a huge plus.

Physical Demands and Work Environment

  • Continually required to sit for longer periods.
  • Continually required to use hands and fingers.
  • Continually required to talk or hear.
  • The noise level in the work environment usually is moderate.
  • Work our Hours of operation: 8:30am-5:30pm Monday-Friday.

Qualifications

Associates are expected to follow any other instructions and perform any other related duties as may be required by the manager. Note: Key areas of responsibility for this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management's rights to reassign duties and responsibilities of this job at any time.

Benefits

Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team!

Pay

Pay rate is $20-$23 an hour based on experience.

Schedule

Work our Hours of operation: 8:30am-5:30pm Monday-Friday.

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