Care Team Specialist - Per-Diem

Location: San Julian Oasis Recuperative Care Center, Downtown Los Angeles, CA (Skid-Row)

Position Purpose

Under direction of the Care Team Supervisor, the Care Team Specialist/Crisis Prevention Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The ideal candidate will have previous experience working with the homeless population in some capacity. The candidate would also have an understanding of de-escalation methods, techniques, and have a firm yet non-aggressive approach with the clients of the SJO-RCC Program.

Principal Responsibilities

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
• Establish a positive rapport with clients and express a concern for their well-being
• Demonstrate understanding and practice harm reduction methods
• Demonstrate understanding of trauma-informed care
• Demonstrate non-violent restraint methods, if needed and only as an absolute last resort
• Maintain a front desk sign in/out sheet for clients, as well as visitors
• Search clients and/or visitors belongings when they enter the building
• Auxiliary duties such as assisting with clients’ room searches and/or temperature control, as needed
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations
• Document any client and/or client-staff incidents and submit to supervisor in a timely manner
• Answer front desk phone, as needed
• Ability to follow all crisis protocol
• Escort clients to appointments when needed
• Use appropriate de-escalation techniques and seek assistance when required
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms
• Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting
• Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists
• Maintains confidentiality at all times
• Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor
• Perform other duties and tasks as may be required or assigned

Physical Demands

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift
• Must be able to kneel, squat, bend for any duration of time and run if needed
• Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs
• Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks

Requirements

• Minimum high school diploma or equivalency
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness
• Ability to assess and calmly manage tense situations, using verbal de-escalation techniques to diffuse conflicts before they escalate
• Experience or certification in non-violent crisis intervention (e.g., CPI, MOAB, or equivalent) to handle confrontational or potentially aggressive individuals safely
• Ability to remain calm and composed in high-stress situations
• Knowledge of security protocols and procedures
• Familiarity with emergency response protocols
• Experience handling confidential documents and detail-oriented
• Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Bilingual (English/Spanish) preferred

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses
• Paid time off (vacation, sick leave) and 13 paid holidays
• 401(k) Safe Harbor Profit Sharing plan
• Mileage reimbursement
• Short- and long-term disability plans (LTD/STD)
• Life insurance policy & AD&D, and more!

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.