Care Team Specialist I
Overview
Called to K-LOVE Inspiring People to Move Closer to Jesus
At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.
Here's What We're Looking For...
Minimum 1 year of hands-on ministry experience required.
Minimum 1 year of experience working in a customer service environment required.
Previous ministry training required (volunteer, leadership or staff training)
Solid understanding of scripture and demonstrate strong knowledge of God's word.
Able to demonstrate discernment on spiritual issues and have excellent listening skills.
Excellent interpersonal and communication skills.
Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems.
Keyboarding speed of about 45+ WPM.
Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
Associates degree (or higher) in biblical studies, theology or equivalent a plus!
Bilingual skills a plus!
Location
This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
What You'll Be Doing
Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
Practice the “5Cs” on every call and interaction (where applicable) across all our ministry channels.
Answer prayer line calls and screens for appropriate support based on caller communication.
Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns.
When necessary, completes prayer edits, and perform other tasks for the ministry.
Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary.
When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls.
Meet and exceed minimum expectations for work production, quality, and team culture.
Maintain command of essential Care Team tasks and an understanding of the Care Team ethos.
Demonstrate proficiency in initial Care Team tasks and responsibilities.
Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through.
Collaborate with other departments as appropriate.
Assure a high level of accuracy when providing information about K-LOVE.
Effectively collaborate and communicate with peers.
Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health.
Participate in additional training as necessary to keep skills current.
Maintain a high degree of confidentiality with listener information and records.
What We Can Offer You
Industry leading Medical, Dental & Vision coverage
Short/long term disability and life insurance
Robust 401K with company match
Generous PTO, holiday and sick pay
Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
Leadership and Career Development Programs
Why Work for K-LOVE?
K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country.
Qualifications
Pastoral Care is a support department and is not closed on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that all team members will share coverage and annual rotations.