Care Team Representative - Contract Opportunity - Memphis TN

About the role

Join Sedgwick, a company that helps people through unexpected situations. We offer a caring culture and work-life balance, where you can grow your career. Sedgwick is recognized as a top workplace and is committed to supporting your well-being.

Responsibilities

• Collaborate in-person at our dynamic Center of Excellence in Memphis, TN
• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
• Assist with questions and solve problems related to the claims application and servicing processes
• Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations
• Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
• Enter verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system
• Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed
• Support multiple clients across communication channels and utilize multiple systems simultaneously
• Work in a team environment and/or independently
• Meet or exceed Performance Competencies and attendance expectations

Qualifications

• High school diploma or GED
• One (1) year customer service experience or equivalent combination of education and experience
• Inbound call center experience preferred

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi-task in a fast-paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Pay

(16.00 - 17.85) per hour

Schedule

Attendance during scheduled work hours is required.