Care Team Manager

Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
• Safeguard assigned home(s) and ensure good working order of all related systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff when possible.
• Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
• Assist direct supervisor with contracting for approved services, and directly evaluate the performance of contractors providing needed services.
• Maintain cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
• Communicate daily with direct supervisor.
• Manage the on-call responsibilities. Report on-call hours to direct supervisor as needed.
• Prepare the meeting room and schedule staff for meetings.
• Aid in managing census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
• Manage the home budget, petty cash fund and individual funds in accordance with company policies.
• Ensure that all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
• Monitor and correct trends that impact costs such as “no shows,” terminations, and overtime.
• Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
• Perform other duties that may be assigned or established by the company.

Census And Budget Responsibilities

• Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
• Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime.
• Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
• Communicate with state and local regulators openly and as a respected and reliable partner.

Staffing And Human Resources Responsibilities

• Keeps direct supervisor informed of current and future staffing changes or shortages.
• Maintains employee scheduling and time worked to annual budget.
• Oversees all residential care related functions at assigned house or program.
• Oversees all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s).
• Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).
• Notifies employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).
• Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews.
• Welcomes and integrates new employees into the team.
• Provides check-in discussions with direct reports on a monthly basis.

Clinical And Individuals Served Care Responsibilities

• Collaborates with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
• Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
• Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required.
• Attends and ensures DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
• Affords skill-building opportunities to DSPs and assists Individuals in community activities.
• Applies trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff.
• Promotes trauma informed care at all levels of the organization and helps create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.

Quality Assurance, Monitoring And Reporting Responsibilities

• Oversees all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s).
• Completes/conducts Fire and Emergency drills as required.
• Sets up and monitors physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
• Ensures tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies.
• Reports work injuries within 24 hours.
• Conducts random home and vehicle inspections and correct any violations of company policy as soon as possible.
• Conducts random Individual(s) audit reviews and communicates findings to your direct supervisor, and clinical and operations’ leadership.
• Maintains confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), accurate, and appropriate records for each Individual Served, prospective Individual, and employee of Beacon.
• Maintains positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily).
• Promotes Beacon positively and models our core values in everyday behavior.
• Understands how to approach and communicate with all Individuals including those who are cognitively impaired.
• Treats Individuals, family members and other team members with dignity and respect while responding to their needs.
• Maintains and sustains a safe community environment and workplace.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Follows Beacon’s policies, procedures, and manuals.

Professional Conduct And Management Effectiveness

• Evaluate work performance for Job Knowledge: Depth and breadth of knowledge supporting our organization goals.
• Evaluate work performance for Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
• Evaluate work performance for Quantity of Work: Work output of the employee.
• Evaluate work performance for Reliability: The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
• Evaluate work performance for Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Evaluate work performance for Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
• Evaluate work performance for Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
• Evaluate work performance for Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Evaluate work performance for Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
• Evaluate work performance for Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
• Evaluate work performance for Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Evaluate work performance for Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
• Evaluate work performance for Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.