Care Team Manager

About the role

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors.

Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
• Safeguard assigned home(s) and ensure good working order of all related systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff when possible.
• Communicate daily with direct supervisor.
• Manage the on-call responsibilities.
• Prepare the meeting room and schedule staff for meetings.
• Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed.
• Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
• Perform other duties that may be assigned or established by the company.

Regulatory, Contractual, And Accreditation Compliance Responsibilities

• Contact the direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home.
• Complete incident reports in the company electronic system timely and send a copy to the direct supervisor for approval.
• Maintain compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
• Communicate with state and local regulators openly and as a respected and reliable partner.

Census And Budget Responsibilities

• Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
• Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime.
• Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.

Staffing And Human Resources Responsibilities

• Keeps direct supervisor informed of current and future staffing changes or shortages.
• Maintains employee scheduling and time worked to annual budget.
• Oversees all residential care related functions at assigned house or program.
• Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).
• Notifies employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).
• Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews.
• Welcomes and integrates new employees into the team.
• Provides check-in discussions with direct reports on a monthly basis.

Clinical And Individuals Served Care Responsibilities

• Collaborates with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
• Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
• Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required.
• Attends and ensures DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
• Affirms trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff.
• Promotes trauma informed care at all levels of the organization and helps create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.

Quality Assurance, Monitoring And Reporting Responsibilities

• Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily).
• Completes/conducts Fire and Emergency drills as required.
• Sets up and monitors physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
• Ensures tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies.
• Reports work injuries within 24 hours.
• Conducts random home and vehicle inspections and correct any violations of company policy as soon as possible.
• Conducts random Individual(s) audit reviews and communicates findings to your direct supervisor, and clinical and operations’ leadership.
• Maintains confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant),Individual Served, prospective Individual, and employee of Beacon.
• Maintains and sustains a safe community environment and workplace.

Professional Conduct And Management Effectiveness

• Evaluate your work performance based on Job Knowledge, Quality of Work, Quantity of Work, Reliability, Initiative and Creativity, Judgment, Cooperation, Attendance, Planning and Organizing, Directing and Controlling, Decision Making, Problem Solving, and Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education & Qualifications

A minimum of 2 years of co