Care Support Specialist

About the role

This is not just an office job. You’ll be one of the people helping families navigate stressful situations, supporting caregivers in the field, and keeping care running smoothly for seniors who depend on us every day.

Responsibilities

• Be the first voice families, caregivers, and referral partners hear when they call our agency
• Career schedules, shift coverage, and last-minute changes with urgency and professionalism
• Support new client inquiries and help families feel heard, informed, and cared for from the very first conversation
• Keep daily operations organized through documentation, follow-ups, communication, and administrative support
• Help solve problems proactively instead of waiting for someone else to step in
• Participate in a rotating evening/weekend on-call schedule as part of a supportive team

Requirements

• Someone warm, professional, and confident on the phone
• Strong communication, organization, and follow-through
• Calm and solution-oriented when things get busy or unexpected
• Dependable and trustworthy because families and caregivers will rely on you
• Someone who takes ownership, cares about doing things well, and wants to be part of a mission-driven team

Qualifications

• Experience in home care, healthcare, staffing, scheduling, customer service, or office administration is a plus but not required

Skills

• Excellent communication skills
• Organizational and follow-through abilities
• Ability to remain calm and solution-oriented under pressure
• Trustworthiness and dependability
• Ownership mentality and commitment to doing things well

Benefits

• Meaningful work that truly impacts local families and seniors
• A supportive team that values compassion, integrity, and reliability
• Opportunity to grow into a full-time leadership-track role as the agency grows
• A fast-moving environment where your work genuinely matters every day
• The chance to be part of a company focused on treating both clients and employees with dignity and respect

Pay

Competitive salary based on experience

Schedule

Rotating evening/weekend on-call schedule as part of a supportive team

To Apply

Please submit your resume along with a short note in your own words about why this role interests you and why you believe you’d be a strong fit for our team.