Care Specialist

About the role

The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual care (10% of the time).

Responsibilities

• Direct outreach to patients
• Guiding patients through the enrollment process
• Facilitating virtual appointments with providers
• Ensuring patients adhere to care plans
• Building relationships with patients and team members
• Coordinating care and providing education

Requirements

• Minimum of 2 years of relevant work experience
• High school diploma or GED
• Valid driver’s license, auto liability insurance, and reliable transportation
• Experience in chronic care management or working with chronically ill/elderly patients
• Technologically proficient with basic computer skills
• Experience with motivational interviewing, trauma-informed care, and care coordination
• Strong interpersonal communication skills
• Ability to prioritize tasks, manage schedules, and work independently

Qualifications

• Self-starter and motivation
• Empathy and compassion
• Accountability and integrity
• Cultural competence
• Team collaboration
• Problem-solving and critical thinking
• Communication skills
• Care coordination
• Health education
• Patient engagement
• Time management and organization
• Technology proficiency
• Motivational interviewing and patient-centered care
• Data management
• Outcome-oriented approach

Skills

• Adaptability & Resilience
• Self-Starter & Motivation
• Empathy & Compassion
• Accountability & Integrity
• Cultural Competence
• Team Collaboration
• Problem-Solving & Critical Thinking
• Communication Skills
• Care Coordination
• Health Education
• Patient Engagement
• Time Management & Organization
• Technology Proficiency
• Motivational Interviewing & Patient-Centered Care
• Data Management
• Outcome-Oriented Approach