Care Support Specialist

About the role

We care for seniors and families during critical moments. This is not just an office job; you'll be one of the people helping families, caregivers, and seniors.

Responsibilities

• Be the first voice families, caregivers, and referral partners hear when they call our agency
• Carefully coordinate caregiver schedules, shift coverage, and last-minute changes with urgency and professionalism
• Support new client inquiries and help families feel heard, informed, and cared for from the very first conversation
• Keep daily operations organized through documentation, follow-ups, communication, and administrative support
• Help solve problems proactively instead of waiting for someone else to step in
• Participate in a rotating evening/weekend on-call schedule as part of a supportive team

Requirements

• Someone warm, professional, and confident on the phone
• Strong communication, organization, and follow-through skills
• Calm and solution-oriented when things get busy or unexpected
• Dependable and trustworthy because families and caregivers will rely on you
• Able to take ownership, care about doing things well, and want to be part of a mission-driven team
• Experience in home care, healthcare, staffing, scheduling, customer service, or office administration is a plus but not required

Qualifications

Meaningful work that truly impacts local families and seniors, a supportive team that values compassion, integrity, and reliability, opportunity to grow into a full-time leadership-track role as the agency grows, a fast-moving environment where your work genuinely matters every day, and the chance to be part of a company focused on treating both clients and employees with dignity and respect.

Skills

• Excellent communication skills
• Strong organizational and follow-through abilities
• Calmness and problem-solving under pressure
• Trustworthiness and dependability
• Ownership and commitment to quality work

Benefits

Meaningful work that truly impacts local families and seniors, a supportive team that values compassion, integrity, and reliability, opportunity to grow into a full-time leadership-track role as the agency grows, a fast-moving environment where your work genuinely matters every day, and the chance to be part of a company focused on treating both clients and employees with dignity and respect.

Pay

Competitive salary based on experience and qualifications.

Schedule

Rotating evening/weekend on-call schedule as part of a supportive team.

To Apply

Please submit your resume along with a short note in your own words about why this role interests you and why you believe you’d be a strong fit for our team.