Care Support Specialist - Albany, GA

About Flournoy Health Systems Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve. PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities. FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC. Together, PHCS and FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do. Position Summary The Care Support Specialist supports both the caregiver and client lifecycle for an assigned area or service area. This role coordinates caregiver recruiting, hiring, onboarding, credentialing, orientation, scheduling, engagement, and ongoing compliance while also supporting client onboarding, reassessments, service changes, and required documentation. The Care Support Specialist works closely with Care Relationship Managers, Nursing, Human Resources/Recruiting, Billing, TTP, and other operational partners to ensure caregivers are ready for assignment and clients are ready to begin and continue services. The role serves as a key coordination point between caregiver readiness and client service needs and is responsible for timely follow-up, accurate system updates, and clear communication throughout the process. Key Responsibilities Caregiver Management & Engagement Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards.Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.Support Caregiver retention through regular communication, recognition, and problem resolution.Escalate significant concerns or disciplinary issues to the Care Relationship Manager and HR. Credentialing & Compliance Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner.Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation.Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation.Maintain accurate Caregiver files within the electronic system of record. Onboarding & Hiring Support Facilitate the onboarding process for direct care team members, including Personal Care Aides (PCAs), CNAs, and family caregivers.Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire.Coordinate with HR and Care Relationship Managers to ensure new Caregivers are trained and ready to begin service. Field Oversight & Continuous Improvement Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.Collect feedback from clients, families, and Care Relationship Managers regarding Caregiver performance and satisfaction.Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.