Care Navigator

About the role

We are seeking a Care Navigator to help patients navigate complex healthcare systems and access necessary care. This role involves high-volume outreach, end-to-end coordination, and addressing social determinants of health (SDoH).

Responsibilities

• Conduct high-volume outbound calls to engage patients and schedule healthcare services
• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care visits
• Identify and address SDoH barriers by connecting patients to appropriate community resources
• Conduct patient assessments to understand clinical, social, and logistical barriers to care
• Education patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them
• Build trust with patients and caregivers through clear, empathetic, and effective communication
• Proactively follow up with patients to ensure completion and close gaps in care
• Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
• Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences
• Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified
• Support additional projects and initiatives as needed

Requirements

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
• Proven ability to work independently in a high-volume, fast-paced environment
• Adapt quickly to evolving workflows, tools, and priorities
• Strong critical thinking and problem-solving skills
• High level of emotional intelligence and empathy in patient interactions
• Experience working with social determinants of health (SDoH) or community resource navigation preferred
• Excellent written and verbal communication skills
• Experience managing multiple communication channels (phone, email, chat, etc.)
• Zendesk experience is a plus
• Strong organizational skills and attention to detail
• Able to manage competing priorities while maintaining performance and quality
• Startup or high-growth environment experience is a plus
• Fluency in Spanish is preferred but not required