Care Manager Assistant (Per Diem)

Job Summary

Reporting to the leadership of Care Coordination, in collaboration with the VP of Population Health, this position serves as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes. Collaborates closely with members of the care team to identify and reduce barriers to care; assist families in locating and accessing resources; and educate families on the importance of accessing care promptly.

Responsibilities

• Serve as a liaison to connect patients and families to the correct level of service in the healthcare system to ensure optimal health outcomes.
• Collaborate with members of the care team to identify and reduce barriers to care.
• Aid families in locating and accessing resources.
• Inform families about the importance of accessing care promptly.

Requirements

• Minimum Required: 1 year administrative or clerical experience.
• Preferred: 2-3 years administrative or clerical experience in a medical office setting or hospital based environment with patient and family interaction.
• Knowledge of medical terminology, insurance verification and authorization processes.

Qualifications

• Education Minimum Required: High School diploma or equivalent.
• Education Desired Preferred: Bachelors degree in related field.

Skills

• Ability to work effectively under pressure due to changing priorities, interruptions, high/low census, payer demands and discharge planning demands.
• Excellent interpersonal communication, including conflict resolution, problem solving and negotiation skills.
• Strong organizational and time management skills, as evidenced by capacity to multi-task and prioritize.
• Knowledge of CCS/Medi-Cal regulations and requirements.
• Knowledge of third party payor requirements in order to optimize reimbursement.

Benefits

• Compensation range: Minimum $25.00 Midpoint $26.00 Maximum $26.00
• Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Pay

• Pay Range: Minimum $25.00 Midpoint $26.00 Maximum $26.00

Schedule

• Shift: Day – 08hrs

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Experience

• Minimum Required: 1 year administrative or clerical experience.
• Preferred: 2-3 years administrative or clerical experience in a medical office setting or hospital based environment with patient and family interaction.

Licensure

• Licensure Minimum: Licensure Preferred: Work Environments - Functional Demand Medium - High energy level

Physical Activity Requirements

• Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements

• Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements

• Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring. We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities. If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.