Care Management Support Coordinator II

Position Purpose

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling assessments. Serves as a point of contact to members for scheduling purposes and documents of member records in accordance with current state and regulatory guidelines.

Education & Experience

• High School diploma or GED required
• Additional Qualification: 1–2 years of related experience required

Required Skills

• High call volume experience: candidates must be comfortable handling a high volume of calls, even without previous call center experience.
• Customer service experience.
• Computer literacy and strong typing skills (typing assessment may be required).
• Experience with Microsoft Office, Excel, and Outlook is required.

Performance Expectation

• Maintain strong attendance, timeliness, and professionalism.
• Handle approximately 30 member interactions per day (attempting to schedule or scheduling members).
• Meet strict turnaround times for the department.
• Work effectively in a fast-paced environment and follow up within required timeframes.
• Demonstrate experience managing high call volumes.
• Effectively multitask while navigating member information and system programs.