Care Management Program Coordinator (5393)

About the role

The Program Coordinator is responsible for the day-to-day management of the Care Management program including assuring high-quality, family-driven and youth-guided service in accordance with the policies and regulations of the agency, the Health Homes Serving Children (HHSC), and the NYS Department of Health (DOH).

Responsibilities

• Supervises 6-8 direct-reports, Care Managers, and is responsible for ensuring that Care Managers are providing services to youth and families in accordance with Together for Youth (TFY), HHSC & NYS-DOH policies.
• Participates in and initiates program development efforts.
• Collaborates with internal and external providers.
• Provides on-call administrative oversight on a rotating schedule.
• Carries a small to moderate caseload when necessary.
• Represents Together For Youth's Behavioral Health services in the community and throughout state.
• Serves on various agency and/or external committees; acts as liaison to community networks including schools, mental health programs, OCFS and Managed Care Organizations.
• Conducts file reviews, monitors charts, and maintains compliance as per TFY, HHSC and DOH standards.
• Demonstrates understanding and application of strength-based, person-centered approach to providing services.
• Demonstrates ability to supervise from a solution-focused perspective.
• Works in partnership with the Director of Care Management to ensure integrity and fidelity of the Care Management program.
• Understands program components that affect fiscal stability.
• Responsible for assigning and monitoring Care Manager training.
• Performs other duties as assigned.

Qualifications

• Minimum of Bachelor's Degree in social work or related human services discipline. Master's Degree preferred.
• Minimum of 3-5 years of experience working with children and families required.
• Minimum of 2 years of supervisory/management experience required.
• Must have a valid driver's license and clean driving record.
• Regional Travel is required approximately 20% for the position.
• Must have access to a reliable vehicle with appropriate insurance.
• Must be able to work a flexible schedule including nights and weekends as needed.

Pay

$60,000 - $64,500 annually; commensurate on experience