CARE MANAGEMENT ASST-PSYCH

Summary

The Psychiatric Care Management Assistant (PCMA) is an integral part of the social work team in the inpatient behavioral health units at Northwest. They function as the liaison between the hospital and the Office of the Public Defender (OPD), and the Office of Administrative Hearings (OAH), ensuring that the dockets are updated each week and that family members are prepared to testify at the hearings when necessary. The PCMA facilitates the hearings each week, representing Northwest Hospital during the hearing and while communicating with the OPD, and OAH to keep Northwest compliant with legal requirements and COMAR regulations for involuntarily admitted patients. They give the opening and/or closing statement in the hearings, assess the patient insurance/financial status to facilitate and assist with appropriate discharge planning, maintain a log of post-hospital care referrals, provider contacts, and other related information, and serve as the communication liaison between attending psychiatrists, social workers, and external reviewers. Additionally, they serve as the administrative support staff in maintaining departmental statistical data, tracking and maintaining departmental system reports, and performing general clerical and receptionist duties.

Responsibilities

• Facilitate hearings each week and represent Northwest Hospital during the hearing and while communicating with the OPD, and OAH.
• Give the opening and/or closing statement in the hearings.
• Affirm the patient insurance/financial status to facilitate and assist with appropriate discharge planning.
• Maintain a log of post-hospital care referrals, provider contacts, and other related information.
• Serve as the communication liaison between attending psychiatrists, social workers, and external reviewers.
• Perform administrative support duties, including maintaining departmental statistical data, tracking and maintaining departmental system reports, and performing general clerical and receptionist duties.
• Work in partnership with other staff members and providers, proactively identifying and providing for the customer's needs.

Requirements

• Required: 1-3 years related experience
• Education: Associate's Degree Preferred

Qualifications

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite
• Knowledge of psychiatric care management and legal requirements

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency in Microsoft Office Suite
• Understanding of psychiatric care management and legal requirements

Benefits

• Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job)
• Comprehensive health plans
• Free parking
• Wellness programs

Pay

$17.00-$24.75

Schedule

Full-time - Day shift - 8:00am-4:30pm