Manager Care Management

Scope

Manages a department with operations primarily 24/7 (requiring overnight and non-traditional hours of support for escalations).

Essential Functions

• Oversees care management, ensuring daily efficiency in operations and staffing, allocate resources, and contribute to executive decisions.
• Supports budgeting, revenue cycle processes, and compliance with financial goals.
• Led hiring, training, retention, and performance evaluation while fostering professionalism.
• Ensures patient safety, quality care, compliance, and best-practice collaboration.
• Drives patient satisfaction programs and mentor staff in service excellence.
• Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration.
• Drives high-impact change initiatives, monitors key performance indicators, and leads quality assurance efforts.
• Leads strategic initiatives to support enterprise KPI’s and outcomes, manages transitions, and involves staff in decision-making.
• Implements best practices, drives quality enhancements, and optimizes operational effectiveness.

Skills

• Care Management
• Leadership
• Strategic Planning
• Continuous Improvement
• Coaching
• Critical Thinking & Problem Solving
• People Management
• Data Analysis & Reporting
• Accountability
• Financial Acumen
• Innovation
• Communication Skills

Minimum Qualifications

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW)/Licensed Master Social Worker (LMSW) or applicable license in state of practice
• Bachelor’s degree in Nursing or Master’s degree in Social Work from accredited institution (degree verification required)
• Care Management certification within 24 months of hire or promotion into role
• Demonstrated care management experience

Preferred Qualifications

• Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area

Physical Requirements

• Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items.
• Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.).
• May be expected to stand in a stationary position for an extended period of time.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Valley Center Tower Work City Murray Work State Utah

Scheduled Weekly Hours

40

Pay Range

$51.73 - $79.87

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.