Care Lead

About the role

The Care Lead serves as a frontline supervisor, overseeing a team of caregivers to ensure high-quality, consistent, and compassionate care delivery. Reporting directly to the Senior Operations Associate, the Care Lead balances staff supervision, client assessments, and operational coordination. This role plays a key part in caregiver retention, client satisfaction, and compliance with company standards.

Responsibilities

• Supervision & Team Management
  • Directly supervise a group of caregivers, serving as their first point of contact for support, questions, and performance issues.
  • Host weekly or bi-weekly huddles to communicate scheduling updates, celebrate milestones, and reinforce team cohesion.
  • Maintain open communication through Teams, text, or calls, ensuring consistent caregiver engagement.
• New Hire Onboarding & Integration
  • Personally welcome new caregivers during onboarding sessions, introducing them to the team and administrative staff.
  • Conduct 30-minute orientation meetings to review expectations, performance metrics, and what exceptional care looks like.
  • Coordinate shadowing opportunities with senior caregivers and manage warm hand-offs for smooth transitions.
• Caregiver Support & Development
  • Conduct bi-weekly check-ins for caregivers in their first 90 days, then monthly thereafter.
  • Monitor performance via punctuality, professionalism, and client feedback.
  • Provide real-time recognition for good work and address issues promptly with kindness and clarity.
  • Implement corrective action plans when needed, with clear goals and timelines.
• Client Engagement & Home Assessments
  • Perform client home assessments, including intake interviews, documentation, and retrieval of required signatures.
  • Introduce clients to the agency, explain services, and provide admission documents.
  • Ensure accurate documentation in WellSky and maintain compliance with authorization and care plans.
• Warm Hand-Offs & Continuity of Care
  • Manage smooth caregiver transitions by preparing care summaries, introducing new staff, and observing initial interactions.
  • Follow up with clients and new caregivers post-shift to confirm satisfaction and fit.
• Documentation & Compliance
  • Record all caregiver interactions, client assessments, and supervision notes in WellSky and internal trackers.
  • Ensure completion of care plans, admission paperwork, and caregiver performance templates.
  • Track and report on trends in caregiver performance and client satisfaction.

Pay

$26–$32 per hour.

About Us

Omatochi, a home care agency, helps advanced-age adults make a smooth transition to a serene stage of senior living. Our exceptional in-home care combines with the right technologies in a family-focused approach, yielding family involvement and providing peace of mind.