Patient Care Lead

Responsibilities

• Makes weekly schedules for front office.
• Trains and supervises front office staff (check-in, check-out, customer service, appointments, and any other necessary administrative functions necessary to running a high functioning front office).
• Makes monthly schedule for administrator, on or before the 15th of each month, notifying staff of vacations, meetings, etc.
• Manages check-in, check-out, appointment book, and customer service, and scheduling of front desk staff.
• Responsible for all kiosk management, insurance, refractions, and forms uploads.
• Responsible for all front desk voids on Kiosk and Allscripts.
• Verifies and signs off on all daily (time of service) cash collected by front desk staff.
• Responsible for management of petty cash.
• Responsible for maintaining a current list of all products and cost sold at front desk.
• Captures and reports daily to billing manager concerning the daily schedule, proposing solutions to any scheduling challenges and reporting on no shows.
• Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
• Provides back-up to front office staff.

Qualifications

• Must be at least 18 years of age
• A nurturing and caring demeanor
• The ability to clearly communicate; strong verbal, written and typing skills are required.

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays