Lead, Care Management
Position Summary
The Lead, Crew Population Health & Disease Prevention is responsible for the development, implementation, and oversight of fleet-wide population health initiatives focused on chronic disease prevention, health promotion, wellness, and preventive care strategies. This role is dedicated to optimizing crew health outcomes, reducing health-related risks, and supporting safe, sustainable maritime operations.
Essential Duties And Responsibilities
Establish program goals, key performance indicators (KPIs), and outcome measures to assess effectiveness and drive continuous improvement.
Monitor population health trends and evaluate program performance through data collection, analytics, and reporting.
Provide quarterly population health reports, insights, and recommendations to executive leadership.
Identify crew members at elevated risk for medical debarkation and ensure timely escalation and coordination with Medical Operations and Risk Management teams.
Develop, maintain, and regularly update standard operating procedures (SOPs), guidelines, and workflows related to population health and disease prevention programs.
Lead, mentor, and manage the wellness nursing team, ensuring consistent delivery of care coordination services and program compliance.
Foster collaboration between shipboard and shoreside clinical teams to support continuity of care and optimal health outcomes.
Partner with stakeholders across Clinical Operations, Medical Operations, Risk Management, Human Resources, Communications, Public Health, and other departments to ensure alignment and effective execution of health initiatives.
Participate in multidisciplinary case review discussions involving active medical, complex, or litigated cases.
Champion innovation and continuous improvement in population health and disease prevention programs.
Ensure all programs and practices comply with company policies, applicable healthcare regulations, and industry standards.
Maintain the confidentiality and security of Protected Health Information (PHI).
Adhere to all company policies and procedures.
Qualifications, Knowledge And Skills
Active Registered Nurse (RN) license.
Minimum of five (5) years of experience in case management, population health, wellness, disease management, occupational health, or a related clinical field.
Minimum of three (3) years of leadership or people management experience.
Demonstrated experience designing and implementing wellness, preventive health, or chronic disease management programs.
Strong clinical judgment with the ability to assess complex medical situations and determine appropriate interventions.
Experience analyzing healthcare data, developing clinical metrics, and evaluating program outcomes.
Strong knowledge of preventive health, chronic disease management, health promotion, and population health principles.
Excellent verbal, written, and presentation communication skills.
Preferred Qualifications
Certification in Case Management (CCM), Population Health, Public Health, Occupational Health, or Wellness Coaching.
Experience supporting maritime, travel, occupational, or international workforce populations.
Bilingual or multilingual capabilities; proficiency in a second language is strongly preferred.
Experience managing remote or globally distributed healthcare teams.
Physical Requirements & Working Conditions
Regularly required to sit, stand, communicate, write, review documentation, analyze data, and operate a computer and other office equipment.
Must be able to communicate effectively and assess information in a fast-paced business environment.
Occasionally required to walk on docks, board vessels, and ascend or descend stairs and gangways.
Domestic and international travel may be required.
Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Schedule
Regular business hours: 9:00 AM to 5:00 PM Eastern Time Based at the Miami Headquarters office. Additional hours may be required to support operational needs across global time zones.