Care Enrichment Coordinator-3

Responsibilities

• Engage patients by actively listening, building rapport, and trust with active presence in the patient milieu.
• Effectively communicates with patients, providing information on what to expect while staying in an inpatient unit to facilitate mitigation of frustrations.
• Navigates complex and emotional patient expressions by processing and utilizing activities to develop rapport, such as games, TV, coloring, etc., with patients in the milieu.
• Gathering non-nursing items for patients (food, drinks, scrubs, socks, hygiene items, etc.).
• Collaborates with the interdisciplinary team by monitoring patient interactions in the milieu and facilitating verbal de-escalation through utilization of CPI techniques.
• Utilizes effective communication with nursing staff and PSOs by identifying potential risks and early signs of escalating patient behaviors (e.g. agitation, confusion, anxiety) so that interventions can be offered sooner in effort to reduce the use of restraint/seclusion.
• Facilitates patient completion of the PIX Inpatient Experience Survey as well as other quality improvement efforts on the units.
• Participates in ongoing staff development programs, workshops and seminars.
• Implements orientation and training for staff development, including the orientation and training of new Patient Engagement Specialists.
• Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making.

Requirements

• Associate's degree in a human service related field
• 2 years of experience in human services
• Experience in a psychiatric crisis or emergency setting (preferred)

Qualifications

• Availability to work a flexible work schedule including evenings and weekends
• Effective communication and teaching skills
• The ability to empathize with patients, families and/or support systems
• Ability to speak Spanish, Vietnamese or be fluent in American Sign Language (preferred)