Care Coordinator - Twin Cities Orthopedics

This is a full-time position working Monday-Friday 8:00am-4:30pm out of our Plymouth location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Responsibilities

• Provide communication and liaison between providers and patients
• Build Physician schedule and maintain scheduling template
• Schedule patient appointments, surgeries, and diagnostic tests
• Obtain referral and/or authorization requirements per insurance guidelines
• Provide follow up to patient inquiries, contacting provider as necessary
• Process mail and correspondence
• Coordinate the transmission and acquisition of patient records
• Maintain Physician schedule, communicating changes appropriately
• Transcription or medical scribing
• Assist in clinic with rooming
• Assist physician with legal practice
• Any and all other duties as assigned

Requirements

• High school diploma/GED or equivalent
• Administrative or medical office experience preferred
• Medical terminology knowledge strongly preferred
• Transcription experience, where applicable
• Customer service experience
• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)
• Comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Benefits

• Comprehensive medical (with Maternity Bundle), dental, and vision plans for employees working 30+ hours per week
• Tuition Reimbursement
• 401(k) Profit Sharing for all employees, regardless of hours
• Employee Assistance Program
• Lifetime Fitness Subsidy
• Car Rental discounts
• Home, Auto, & Pet insurance savings programs
• $1,500 sign-on bonus for select roles, payable on first paycheck with a 12-month commitment (internal applicants not eligible)

Schedule

Monday-Friday 8:00am-4:30pm