Care Coordinator - New Jersey - Montclair

About the Role

Bond Vet is building the next generation of veterinary clinics from the ground up — and we're looking for a compassionate Care Coordinator to join our team. Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You're the first and last touchpoint for our patients, so you'll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations.

What You'll Do

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

What We're Looking For

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Pay

• $18-$21/hour (based on experience)
• Team-Based Profit Sharing Bonus: When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool distributed among the team. Team members have earned up to an additional $250/month or more.

Benefits

• Medical, Dental & Vision Plans with $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT
• Pet & Chosen Family Bereavement Leave
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)

Schedule

• Schedules released at least one month in advance
• Flexible Scheduling Options

Perks

• A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong. 🐾
• FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic
• Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends
• Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you're proud to be part of
• Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth

Work Authorization: Bond Vet is only considering applicants who have independent, unrestricted authorization to work in the U.S. for any employer. Bond Vet does not sponsor employment-based visas for this role and cannot facilitate F-1 visa STEM OPT for this position.