Care Coordinator (Medical Assistant) - Dr. Lee

About the Role

Barrow Brain and Spine is a physician-owned specialty practice focused on neurosurgery and advanced spine care. The practice includes 27 neurosurgeons and three physiatrists, performing more than 8,000 surgeries annually. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona, and serves over 21,000 patients per year. We are seeking a dedicated team member to join our world-class team, where performance, integrity, collaboration, and commitment to patient care define our culture.

Responsibilities

• Registers new patients in the electronic medical record (EMR) prior to scheduling appointments, including demographic and insurance information.
• Performs a variety of clerical and customer service functions for the physician’s office as a care coordinator.
• Ensures all initial consultations, pertinent notes, lab slips, radiology, and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in AthenaOne and maintains patient records for historical reference.
• Facilitates patient clinic by greeting and rooming patients, taking vitals, and recording assessments in the patient chart for physician review.
• Enters orders and E-Prescribe information, and creates clinical visit summaries.
• Schedules follow-up appointments as needed and communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks supplies as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Manages recall lists for physicians, creates diagnostic reviews, completes orders as testing is received, and follows up on non-compliant orders.
• Screens incoming telephone calls, records and transmits messages, schedules appointments, and arranges referrals to other healthcare providers.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operational by following instructions, troubleshooting breakdowns, maintaining supplies, and coordinating repairs.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports the BBS Compliance program by attending annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice, providing exemplary customer service to patients, families, teammates, vendors, and visitors.
• Performs other duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• High School Diploma or GED required; Bachelor’s Degree a plus.
• 1-2 years of experience in a medical setting required.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Benefits

We offer a comprehensive compensation package, including:

• Choice of two medical plans: HRA or HDHP/HSA options.
• Dental and Vision plans.
• Disability coverage: short-term and long-term, 100% employer-paid.
• Basic Life/AD&D insurance, 100% employer-paid.
• Voluntary Life/AD&D available for employee, spouse, and children.
• Voluntary Critical Illness and Accident coverage.
• Paid holidays.