Care Coordinator (Medical Assistant- Dr. Kakarla

About the role

As a care coordinator at Barrow Brain and Spine, you will play a crucial role in supporting the physician's office by performing various clerical and customer service functions.

Responsibilities

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment, including demographic and insurance information.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in Athenaone, providing historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Aids Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists in creating recall lists for physicians, completing orders as testing is received, and following up on non-compliant orders.
• Represents physicians by screening incoming telephone calls, recording and transmitting messages, scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attending annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician, providing exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Comp & Benefits

We offer a comprehensive compensation package, including:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays